William A. Hinks successfully grew his retail furniture business to include 28 furniture stores in the upper midwestern part of the United States after opening the first Furniture Outlet USA store in 1976.
Company Overview
When William Hinks opened his first furniture store in Sioux Falls, South Dakota, it opened under the name Unclaimed Freight Furniture. That day saw the beginning of a family-owned retail business that now operates its stores under the parent company, Furniture Outlets USA. The names of the furniture stores operating under the parent umbrella include:
- Furniture Outlets
- Unclaimed Freight Furniture
- Furniture Mart
- Ashley Furniture Home Stores
- Carpet One - Floor and Home
- Furnish 123
- Love-It Furniture
- Thomasville Home Furnishings
- Factory clearance centers
- Furniture liquidation center
The company also operates two warehouse and distribution centers:
- A 189,000 square foot center in Sioux Falls, South Dakota
- A 150,000 square foot center located in Fridley, Minnesota
One of the Top Furniture Retailers in the United States
The growth of the parent company, combined with excellent customer service, high quality merchandise and low prices has seen the family-owned business rank in the list of America's Top 100 Furniture retailers since 1998. That year the company was ranked as number 99 and over the years it has progressively moved up to reach the rank of number 53.
One of the reasons for the company's success is its dedication to their customers. Each of the furniture stores operated under the parent company is run following the same philosophy of guaranteeing customers the lowest possible prices for high quality, name brand home furnishings.
Lowest Price Guarantee
The company also provides customers with a 30-day lowest price guarantee. This guarantee promises customers a reimbursement for the difference of the purchase price of a piece of furniture they buy, if they find that same piece being sold for less. Not only does the customer receive the reimbursement for the difference but they also are given an additional ten percent reimbursement as a bonus. For example, if a customer were to buy a recliner chair with lumbar support for $400 and found it at a competitor's store for $350, he would receive a reimbursement for the difference in the price ($50) and the ten percent bonus reimbursement ($5) for a total of $55.
Furniture Outlet USA Store Locations
The twenty-eight furniture retailers operating under the parent company umbrella are located in four states:
- South Dakota
- North Dakota
- Iowa
- Minnesota
Furniture and Bedding Brands
Although the furniture stores are owned and operated by the same company, each type is different and unique. However, they all carry name brand, high quality furniture, accessories and bedding. Examples of the brands of furniture carried include:
Furniture Products
Each of the furniture stores carries a full line of furniture in a variety of styles and designs for every room in your house including:
- Living room
- Dining room
- Bedroom
- Home office
- Children's room
Carpet One - Floor and Home Stores
The Carpet One - Floor and Home stores offer both residential and commercial customers a full line of quality floor products at affordable prices. Flooring products include:
- Carpet
- Hardwood
- Laminate
- Vinyl
- Tile
- Green flooring including Montado Cork flooring and Mirror Lake laminate
To qualify as green, flooring must fall into one or both of the following categories:
- Be made of a resource that is natural, quickly renewable and sustainable
- Contain a minimum of material that was recycled and be currently recyclable
High Quality at Low Prices
Since the first Furniture Outlet USA store opening, the family-owned business has striven to provide its customers with high quality products and low prices at all of its retail locations.
